What to Look For When Approaching an E-ZPass Lane

Look for the distinctive purple and white E-ZPass logo signs whenever you use a toll facility. The signs will direct you for that particular toll plaza. There are some E-ZPass operating differences from agency to agency that you should be aware of as you travel.

New York State Thruway

Locating an E-ZPass lane on the New York State Thruway is easy, since ALL OPEN LANES are equipped with E-ZPass. If you wish to use a non-stop lane, look for the overhead “E-ZPass Only” signs. For safety reasons please obey the posted speed limit while traveling through non-stop lanes. In all other lanes, you must come to a complete stop and wait for the green light before proceeding. Vehicles with Tappan Zee Carpool tags must use staffed lanes and have at least three people in the vehicle. Carpool tags using the “E-ZPass Only” lanes will be charged the higher commuter rate.

What To Expect As You Enter An E-ZPass Lane

Safety is the highest priority at all facilities. Please adhere to the posted speed limit.

The following messages may be displayed in E-ZPass lanes while passing through the toll lane and will indicate account status.

Account has sufficient funds

This message indicates that the account has sufficient funds and that the tag is installed properly. Proceed through the lane at the posted speed limit.

Account is below the low balance threshold

This message is a warning that the account has reached the replenishment point. The holder(s) must immediately make a cash payment in person or mail a check to the E-ZPass Customer Service Center, P. O. Box 149002, Staten Island NY 10314-9002. Customers with automatic credit card replenishment will not see this signal unless there is a problem with the credit card charge or the credit card has expired.

Problem with account balance or tag is invalid

In dedicated lanes, this message indicates an insufficient balance or an invalid tag. Customers should not get out of their vehicle. The above message can be displayed in an “E-ZPass Only” lane and alerts customers that there is a problem with the account balance or tag. Continue through the lane. Do not back out of the lane at any facility!

In staffed lanes, this message indicates that there is a problem with the account balance or tag. Upon entry, customers must obtain a toll ticket for payment and use a staffed lane upon exiting. Upon exiting, customers must pay cash, obtain a receipt and proceed through the lane.